Refund policy
At ElviaStep, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we’re here to help.
🔄 Return Policy
- Customers can request a return within 7 days of receiving the order.
- Product must be:
- Unused
- In original packaging
- In the same condition as received
❌ Non-Returnable Items
We do not accept returns for:
- Used or damaged products
- Products without original packaging
- Sale or discounted items
💰 Refund Policy
- Once we receive and inspect the returned item, your refund will be processed.
- Refunds may take 5–7 business days depending on your payment method.
🚚 Exchange Policy
- If you receive the wrong size or damaged item, we offer easy exchanges.
- Exchange requests must be made within 7 days of delivery.
📦 Return Shipping
- Customers may be responsible for return shipping charges unless the item received was incorrect or damaged.
📞 Contact Us
For any return or refund queries, contact us through our store: